Privacy and handling your information
Updated 26 September 2026. This notice explains the website and the contact channels actually used by eastmedgo. For privacy requests, contact patient.services@eastmedgo.com.
Who handles your information
eastmedgo is an individually operated information and care-coordination service. Its operator handles enquiries through the published contact channels. The written service confirmation identifies the responsible individual before paid work. Hospitals and other independent providers explain their own information practices. This website does not create a patient account, accept medical uploads or take online payments.
What happens when you browse or search
Pages are delivered through Cloudflare, which may process IP addresses, requested URLs and technical connection information to deliver and protect the site. Search uses a downloaded public index in your browser; we do not maintain a server-side enquiry database. The site does not enable advertising trackers or session replay, set marketing cookies or save your message in browser storage. Optional analytics is described below. URL query terms can still be present in browser history and technical requests.
Optional visit statistics
Google Analytics 4 (GA4) loads only after you explicitly agree. If you decline, we send no Google Analytics requests and you can still use the site. Google processes these statistics and associated technical information, which may include browser, device and approximate location data. Your choice is stored locally in your browser for 180 days; analytics cookies last no more than 180 days. You can reopen the statistics settings in the footer and withdraw consent at any time to stop future collection.
Page visits are recorded only by language and broad section, such as guides or hospitals. We do not send search terms, form text, contact details, URL query parameters or disease-specific paths to GA4. Search and contact pages are excluded. Advertising personalisation, Google signals and session replay are disabled.
A click on a WhatsApp or email button is counted as an intention to contact us, not as a message sent or a consultation received. Reports cover only visits with consent, so they do not represent everyone who uses the site.
WhatsApp, email and message previews
The contact page can prepare a message using the page topic. You can edit or remove it before opening WhatsApp or your email app; nothing is sent automatically. Opening the WhatsApp link passes the prepared text in its URL to WhatsApp, and sending then uses that service. Email to our public address is routed by Cloudflare to the operator’s Gmail mailbox. These channels may process information internationally under their own policies. Start with your contact details and broad service needs; do not send medical records, passports or payment-card details in an initial message.
If medical records are needed later
We first explain the necessary files, purpose, recipient and submission method, and verify the patient’s or representative’s authority. Direct submission through the hospital’s confirmed official channel is preferred. Our public email and WhatsApp are not a default medical-record repository. We do not request records through a platform-controlled channel until that channel and the necessary permissions are established. Unsolicited sensitive files are not automatically forwarded; we restrict handling, explain the suitable channel and deal with unnecessary copies.
Retention and deletion
Our operating schedule is to delete inactive enquiries after 90 days from the last substantive two-way contact; unnecessary health copies from enquiries that do not proceed after 30 days; and any necessary platform-held health copies within 180 days of case closure. Identity copies, if specifically necessary, are removed within 30 days after their task ends. Minimal service and consent evidence may be retained for 3 years; financial records follow applicable requirements. These are operating limits, not claims that law sets the same period everywhere. We delete earlier when no longer needed, subject to necessary legal preservation. Independent providers control their own required records.
Access, correction, deletion or withdrawal
Send your request to patient.services@eastmedgo.com or your existing official contact. We verify identity proportionately without routinely requesting a full passport. Our targets are acknowledgement within 5 business days and handling or explaining the status within 30 calendar days, subject to any shorter mandatory deadline. Withdrawal stops future consent-based processing but may not remove records that must lawfully remain. We can act on our own copies and assist with a hospital request, but cannot erase a hospital’s legally required medical record.
Representatives, children and security
An adult contact may enquire for a child or another person, but access and sharing require valid patient, representative or guardian authority. Child health data is not collected through this website. We minimise information and do not send real patient records to coding tools, general-purpose AI or public translation tools. No service can promise absolute security. We do not claim an unverified privacy certification or a clinical data platform that is not in operation.
Providers and updates
Cloudflare supplies hosting, delivery, security and email routing; Google Gmail handles the receiving mailbox; WhatsApp is used only if you choose that contact method. Their privacy policies explain their own processing and international operations. A later hospital or file-sharing arrangement will identify its actual recipients and locations before records are requested. Material changes to our practices will be explained through an updated notice; this page does not grant blanket permission for a new use.
With your consent, Google also processes the optional GA4 statistics described above. The Google privacy policy linked below explains its processing.